Store Policies
Our mission is to bring you the highest quality fine jewelry, diamonds, gemstones, and gifts at a fair value. We travel to the largest overseas diamond markets, the world's largest jewelry show, and many antique jewelry shows to find the best values for our clients. Due to market fluctuations of precious metals and gems, current pricing will be obtained for your approval on special orders and out of stock items. Special orders are not returnable or exchangeable.
Payment
Couch's Jewelers is pleased to offer Mastercard, Visa, Discover, and American Express payment as well as cash and personal checks with approval. Financing is also available through the Ideal Credit services which can be approved in minutes. Payment plans from 6 to 60 months available. In some cases interest free financing may be available.
Layaway
Purchases may be placed on layaway for 6 months interest free with a 20% minimum deposit of the purchase amount. There must be a monthly payment made of 1/6th of the purchase price and the layaway must be paid out within 6 months. Canceled layaways are subject to a 15% cancellation fee, and the remaining amount will be issued as a store credit to use on another purchase.
Returns/Exchanges
Refunds are given within 30 days from the date of the purchase. Returned merchandise must be unworn, in original condition. Refunds or exchanges will not be permitted on custom design, special orders, altered items, sale, or clearance merchandise.
